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Three ways to understand difficult people

B. Lynn Gordon (April, 2017)

Summary

Managers and supervisors have many challenges to deal with daily in order to strive to help their company reach goals, be productive, and profitable. One of these challenges is dealing with difficult people. Their ability to lead difficult employees, which create an unproductive working environment and shift the employee into a high performing worker is an important skill for managers. Learning ways to anticipate challenging individuals, step in when trouble begins to escalate and helping these individuals work their way back to becoming members of the team are essential management skills.