Wherever choices exist there is potential for disagreement. Such differences, when handled properly, can result in richer, more effective, creative solutions. But alas, it is difficult to consistently turn differences into opportunities. When disagreement is poorly dealt with, the outcome can be contention. Contention creates a sense of psychological distance between people, such as feelings of dislike, alienation, and disregard.
Organization |
University of California Berkeley |
Publisher |
University of California |
Published |
November, 2004 |
Material Type |
Written Material |